Returns & Exchanges
At Giant Brisbane, we want to ensure you are completely satisfied with your cycling gear and offer a flexible return policy for items in original condition. Whether you need a different size or changed your mind, our team is here to help you get back on the road as quickly as possible.
Check Eligibility
Ensure your item is unused, in its original packaging with all tags attached, and was purchased within the last 30 days.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization number.
Pack and Ship
Securely package your items and send them back to our Brisbane storefront via a trackable shipping method of your choice.
Processing and Refund
Once our technicians inspect the return, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing